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FAQs

Why is the price of assets on Vortex slightly different from other websites?

Token metrics sites like Coin Market Cap typically aggregate price data from multiple sources.
Some of these sources can be inaccurate, especially when it comes to new or low volume tokens. If a website or app shows that a token is worth more or less than what is shown on Vortex, it can be a consequence of multiple data sources’ aggregation.
Remember to always check the exchange rate on Vortex before trading.

What is the “slippage rate”?

In general, slippage refers to the difference between the expected price of a trade and the price at which the trade is executed. On Vortex, slippage will vary based on the size of a trade and the size of the liquidity pool.

Why is my swap failing or stuck?

When you swap a token on Vortex, make sure that you’ve selected a slippage percentage. If the transaction doesn’t go through, adjust the slippage tolerance accordingly. Secondly, check that your wallet still has some Tezos available to pay for gas fees. A typical mistake is to swap 100% of your XTZ, leaving your XTZ balance at 0. You can also verify that the transaction is approved on the blockchain. Sometimes it may take a few minutes to go through.

Why does my transaction cost some XTZ besides the swapping fee?

Tezos requires gas to execute each transaction. In order for your swap to go through, you’ll have to pay the network fees, including a gas fee and storage fee. Vortex doesn’t receive any portion of this network fee.

I accidentally transferred tokens directly to a pair contract, is there any way I can get them back?

Vortex liquidity pair contracts do not have an admin or owner function, which means any tokens directly transferred to the contract are lost. Our team will not be able to recover these funds.
Last modified 11d ago